Frequently Asked Questions

All the information you require regarding our pension offerings and services. Should you not discover the answer you seek, feel free to contact our support team.

General FAQs

What is the National Pension Commission (PenCom)?

The National Pension Commission, often called “the Commission” is the regulatory body that oversees and ensures the effective administration of pension matters in Nigeria. It enforces compliance with the Pension Reform Act 2014.

A Pension Fund Administrator (PFA) is a licensed organization responsible for managing and investing the retirement savings of contributors under the Contributory Pension Scheme (CPS). Citizens Pensions is a licensed and trusted PFA.

A Pension Fund Custodian (PFC) is a financial institution licensed by PenCom to hold pension funds and assets in trust. They do not manage the funds but safeguard them on behalf of employees and beneficiaries.

The Pension Reform Act 2014 is the legal framework that established the Contributory Pension Scheme. It mandates uniform pension practices across both public and private sectors in Nigeria.

The Contributory Pension Scheme (CPS) is a retirement savings system where both the employer and employee contribute a fixed percentage of the employee’s salary into a Retirement Savings Account (RSA) throughout the employee’s working life.

The Defined Benefits Scheme is a traditional pension system where the employer is solely responsible for paying retirees based on pre-agreed terms, usually tied to length of service and final salary. It has largely been replaced by the CPS.

This is another term for the Contributory Pension Scheme (CPS), where both the employer and employee contribute periodically to build a retirement fund for the employee.

A Pension Fund is a pool of money accumulated from the pension contributions made over time. This fund is invested by PFAs to grow your retirement savings, and it’s what you’ll receive upon retirement.

An Employer is any individual, company, government body, or organization that employs one or more people and is legally obligated to remit pension contributions for those employees under the CPS.

The Additional Benefits Scheme (ABS) is an optional scheme set up by employers to provide extra retirement benefits to their employees—beyond what is required under the CPS. Employers must be compliant with the PRA 2014 and provide group life insurance and a Portfolio Management Agreement with a PFA.

PMA stands for Portfolio Management Agreement. It is a formal agreement between an employer and a Pension Fund Administrator, typically in the context of an Additional Benefits Scheme (ABS).

You are required to contribute a minimum of 8% of your monthly basic salary, including housing and transport allowances.

Your employer is required to contribute a minimum of 10% of your monthly basic salary, including housing and transport allowances. However, the employer may choose to bear the full contribution burden, provided that the total contribution is not less than 15%.

No. Both the employer and employee contributions are sent directly to the Custodian, not to the PFA.

Your RSA is portable and remains with you for life. Simply notify your new employer of your chosen PFA, and contributions will continue into the same account.

Yes, you are allowed to transfer your RSA from one PFA to another once every 12 months.

The PFA manages and invests the pension funds, while the Custodian holds the assets and executes transactions as instructed by the PFA.

Complaints can be submitted through Citizens Pensions’ feedback and whistleblowing channels. You can send an email to hello@citizenspensions.com

Choose Citizens Pensions

What is the RSA Transfer Window?

The RSA Transfer Window is a system that allows Retirement Savings Account (RSA) holders to move their RSA from one Pension Fund Administrator (PFA) to another through a secure platform managed by the National Pension Commission (PenCom).

To begin your RSA transfer to Citizens Pensions, you must first complete your data recapture with your current PFA. Once done, visit or contact us to complete an RSA Transfer Form, and we’ll handle the rest.
An RSA holder is permitted to transfer their account only once every 12 months (365 days).

Transfers are processed quarterly by PenCom. If your request is received in the first or second month of a quarter, it will be processed by the end of that quarter. Requests made in the last month of a quarter will be processed in the next. Once approved, the actual transfer is completed within 7 working days after the close of the processing quarter.

No, the entire balance in your RSA will be transferred without any deductions. Citizens Pensions will immediately begin managing and investing your funds for optimal growth.

You will receive a notification from Citizens Pensions confirming that the transfer has been successfully completed.

Inform your employer about your new PFA, Citizens Pensions, so that subsequent monthly pension contributions are remitted correctly to your updated account.

Retirees on PW are also eligible to transfer their RSAs to Citizens Pensions.

If you are unable to do fingerprint capture due to impairment, you can still process your RSA transfer. A proof of impairment will be submitted with your application.

Every RSA holder has the legal right to switch PFAs. If you face any resistance, please escalate by writing to the National Pension Commission (PenCom) at info@pencom.gov.ng.

Once an RSA transfer request is initiated, it cannot be cancelled.

We’re here to assist! Reach out to us at:


hello@citizenspensions.com

 www.citizenspensions.com

📞  07080637545, 02016306030

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Pension-Backed Residential Mortgage

What’s the maximum amount I can access from my RSA for residential mortgage purposes?

You can access up to 25% of your total RSA balance at the time of application.

Only the amount equivalent to the actual equity contribution will be released, even if your 25% exceeds this figure.

You would need to pay the shortfall to the Mortgage Lender yourself before accessing the 25% from your RSA.

Any RSA holder actively employed under the Contributory Pension Scheme (CPS), who has made minimum contributions (employer + employee) for 60 months, and has more than 3 years to retirement.

Yes; as long as you’ve completed the RSA Data Recapture Exercise, you’re eligible.

Yes; provided their RSA has received contributions for a minimum of 5 years (60 months) from the date of first contribution.

It’s a one-time access only.

No; this support is strictly for new residential mortgage arrangements.

No; only 25% of your RSA can be used once, and strictly as an equity contribution towards a fresh mortgage.

Yes; but you’ll be required to sign a consent form with your PFA confirming which of the two you wish to pursue when the time comes.

You must have at least 60 months of consistent contributions and a valid offer letter from the property owner, verified by a licensed Mortgage Lender.

Yes; you may include your VC, NSITF, or pre-scheme contributions, provided you meet eligibility criteria and sign a consent form.

Yes;  if they’ve made contributions for a minimum of 60 months prior to application.

Yes; if the contributor has been consistent for over 60 months and signs a consent form.

Those with less than 3 years to retirement, existing retirees, or exempted persons under the Pension Reform Act (PRA) 2014.

Yes; as long as both spouses independently meet the eligibility criteria.

Your PFA comes in after you’ve secured a verified offer letter and are working with a licensed mortgage provider. Mortgage approval itself is between you and the lender.

PenCom publishes an updated list of approved Mortgage Lenders on its website every six months.

Micro Pension Plan

What is Pension?

Pension is a regular income received by a person at retirement when he/she stops working due to having reached a certain age or based on a health condition, in order to cater for his/her needs in old age.

Micro Pension Plan refers to an arrangement under the Contributory Pension Scheme (CPS) that allows the self-employed and persons working in organisations with less than three (3) employees to make financial contributions towards the provision of pension at their retirement or incapacitation.

Micro Pension guarantees a secured future through steady income at retirement. It reduces old age poverty, and the process is easy, simple, and flexible.

Yes, the Micro Pension Plan has been successful in countries like Ghana, Kenya, and India.

The mandatory pension and Micro Pension Plan are arrangements under the Contributory Pension Scheme (CPS). The only difference between the two is the nature of participation. Thus, the mandatory pension is obligatory for all eligible employees, and both the employer and employee contribute towards the payment of the employee’s pension at retirement. Micro Pension, on the other hand, is voluntary and solely funded by the contributor.

A Micro Pension prospect must:
a) Be a Nigerian, not below 18 years of age;
b) Have a legitimate source of income;
c) Belong to a trade/association/profession; and
d) May be self-employed or an employee of an organisation with less than three employees, with or without a formal employment contract.

No. A contributor can only have one Retirement Savings Account (RSA) in his/her lifetime.

No. An individual who is contributing under the mandatory pension arrangement cannot participate in the Micro Pension Plan.

An eligible Micro Pension contributor can enroll/register through Citizens Pensions. You can obtain and complete the Retirement Savings Account (RSA) Opening Form either physically or electronically. A unique Personal Identification Number (PIN) would be issued to the registered contributor.

The Pension Fund Administrator (PFA) manages and invests funds accumulated under the Micro Pension Plan on behalf of the contributor, while the Pension Fund Custodian (PFC) keeps the funds and assets in safe custody.

There is effective monitoring and supervision of the Plan by the Commission through daily monitoring of the Plan’s assets and investment decisions made by Pension Fund Administrators, to ensure that their decisions are in line with relevant laws and Investment Regulations issued by the Commission.

Yes. The Pension Fund Custodian (PFC) has provided full guarantee of the total pension assets under its custody. Thus, any kobo lost will be refunded by the Custodian.

Yes. PFAs invest all pension contributions, and all income from such investment activities is credited into the RSA of the contributor.

No. Subject to Regulations issued by the Commission, all interests, dividends, profits, investments, and other income accrued to Micro Pension funds and assets are not taxable.

No. Investment decisions are made by the Pension Fund Administrators in line with Investment Regulations issued by the National Pension Commission.

Yes. The Micro Pension Plan is different from a savings account maintained with a Commercial Bank because any savings made under the Plan can only be withdrawn as monthly pension after retirement. On the other hand, savings made with Commercial Banks can be withdrawn anytime as the need arises.

There is no stipulated minimum amount of contribution under the Micro Pension Plan because it is dependent on the contributor’s pension aspiration and financial capacity. Thus, higher contributions will result in more money available for pension.

Contributions can be made daily, weekly, monthly, or as may be convenient to the contributor and shall be subject to reporting requirements under the Money Laundering (Prohibition) Act.

Contributions under the Micro Pension Plan can be made by cash deposit or electronic transfer through any payment platform, or other financial service agents approved by the Central Bank of Nigeria (CBN).

No. The Micro Pension Plan account cannot be used as collateral for a loan.

No. A contributor cannot access an amount in excess of his/her Micro Pension Plan account balance because the Pension Reform Act 2014 prohibits such transactions.

A contributor can access the balance in his/her RSA through two means, namely: Contingent withdrawal and Retirement benefit withdrawal.

It is the withdrawal of that portion of the RSA balance (contributions plus returns on investment) made available for withdrawal to ease financial pressures or needs of the Micro Pension contributor before his/her retirement.

It is the withdrawal of that portion of the RSA balance that the Micro Pension contributor shall be eligible to access as monthly pension upon retirement, in accordance with the Regulation for the Administration of Retirement and Terminal Benefits.

A Micro Pension contributor can withdraw an amount from his/her contingent portion by applying to his/her Pension Fund Administrator (PFA) in a prescribed format.

A Micro Pension contributor shall be eligible to access the contingent portion of the balance of his/her RSA three (3) months after making the initial contribution. Subsequently, he/she can make withdrawals once a week from the balance of the contingent portion of the RSA.

The Pension Fund Administrator is mandated to approve and pay the amount requested from the contingent portion within 48 hours of application for withdrawal.

The Micro Pension contributor who secures formal employment shall notify his/her PFA for conversion into the mandatory pension. The Micro Pension contributor shall also retain his/her existing RSA to be used for the mandatory pension.

A Micro Pension contributor shall retire upon attaining the age of 50 years or on health grounds. However, a Micro Pension contributor can choose to extend his/her retirement age beyond 50 years.

A Micro Pension contributor shall, upon retirement, access his/her retirement benefits through either Programmed Withdrawal or Life Annuity.

Programmed Withdrawal is a mode of benefit withdrawal by which a Micro Pension retiree receives pension through his Pension Fund Administrator (PFA) on a periodic basis, i.e., monthly or quarterly.

Annuity is a method of receiving pension by a retiree through a contract purchased from a Life Insurance Company. It provides a guaranteed periodic income (pension) to a retiree throughout his/her life after retirement.

The Retiree Life Annuity is guaranteed for 10 years. Thus, if a retiree dies before 10 years, the balance of the equivalent monthly pension to complete the remaining period up to 10 years would be paid to his/her beneficiaries. Where the retiree dies after the guaranteed ten-year period, nothing would be paid to the beneficiaries.

The balance in a Micro Pension contributor’s RSA shall, in the event of death, be paid to the legal heirs of the deceased/contributor as may be appointed by a Will or Letter of Administration granted by a Probate Registry or as may be directed by a court of competent jurisdiction in the state of residence of the deceased contributor, as the case may be.

No. The Micro Pension Plan only allows for conversion from Micro Pension Plan to the Mandatory Contributory Pension.

Payment Of Retirement Benefits Under the Contributory Pension Scheme (Cps)

What is the Minimum Period Required by an Employee to Qualify for Pension Under the New Scheme?


There is no qualifying period for pension. If an employee works for an employer, his pension contribution will be paid by the employer into the employee’s RSA for the period of his service. However, access to the contributions must be in line with the provisions of the PRA 2014.

Upon retirement, an employee can withdraw a lump sum from the balance standing to the credit of his/her RSA, provided the balance after the withdrawal could provide an annuity or fund monthly payments through programmed withdrawals. However, an employer may choose to pay any other severance benefits (by whatever name called) over and above the retirement benefits payable to the employee under the PRA 2014.

The Retirement Bond represents the accrued retirement benefits for the past services rendered by employees of the Treasury Funded Ministries, Departments, and Agencies of the FGN, State, and Local Governments before the commencement of the CPS. The amount is calculated by qualified actuaries and is transferred to the RSA upon retirement.

Every employee is entitled to pension and gratuity that may have accrued under the old pension scheme. The total accrued benefit is calculated and provisions made by employers to credit the amounts determined to the respective RSAs of the beneficiaries.

The RSA balances are made up of two components, namely, accrued rights and accumulated monthly pension contributions, including the investment income. The accrued rights include gratuity and pension that an employee is entitled to for the past services rendered to the FGN, from the date of his/her first appointment to 30 June 2004.

The Act did not stipulate any retirement age. Retirement age depends on each employee’s terms and conditions of employment.

Where an employee who has been contributing under the CPS dies before his/her retirement, his benefits shall be paid to his beneficiary as he/she provided under a will or to the next-of-kin. In the absence of such designation, the benefit shall be paid to any person appointed by the Probate Registry as the administrator of the estate of the deceased.

Such an employee may re-enter the Scheme upon securing new employment. The new employer would commence remittance of the employee’s pension contributions into his original RSA.

Where a FGN employee is promoted after enrolling for the payment of accrued pension rights with the Commission, a copy of the promotion letter indicating grade level, step, and effective date should be forwarded to the Commission along with a copy of his/her registration slip obtained during the enrolment exercise. These will be used to compute and pay any difference in the accrued benefits that may occur as a result of the promotion.

Any FGN employee who misses the annual enrolment can come to the Commission for the in-house enrolment, which normally commences two (2) months after the conclusion of the annual enrolment and ends two (2) months before the next annual exercise.

A holder of an RSA shall have access to his/her RSA upon retirement based on conditions of service or upon attaining the age of 50 years (whichever is later), or if medically incapacitated. Where an employee voluntarily retires, disengages, or is disengaged, he/she can have access to 25% of his/her RSA, provided that such employee is unable to secure another employment after four (4) months of such retirement.

The balance in the RSA will be applied towards the payment of monthly pension to the retiree on programmed withdrawal. In the case of annuity, it is applied to procure a monthly annuity for life from a Life Insurance Company.

This can be allowed, provided the amount left in the RSA after that lump-sum withdrawal shall be sufficient to fund a Programmed Withdrawal or annuity of not less than 50% of the retiree’s annual remuneration as at the date of retirement.

This is a mode of withdrawal by which a retiree receives pension through his Pension Fund Administrator (PFA) on a monthly or quarterly basis over an estimated lifespan. The RSA balance is reinvested by the PFA to generate more income/funds for the retiree. When a retiree dies, any balance in the RSA will be paid to the duly nominated beneficiaries.

An annuity is a stream of income purchased from a Life Insurance Company. It provides a guaranteed periodic income (pension) to a retiree throughout his/her life after retirement. Under the CPS, annuity is guaranteed for ten years. If the retiree dies within ten years of retirement, the monthly annuity/pension will be paid to his beneficiaries for the remaining years up to ten years. For example, if a retiree who chose annuity dies six years after retirement, his monthly annuity/pension will be paid to his beneficiaries for the next four years. The retiree can buy an annuity contract by paying a portion of his retirement benefits as a premium to an insurance company, which in turn provides the monthly/quarterly payments (annuity), subject to the Regulations jointly issued by the National Pension Commission and National Insurance Commission.

A retiree who has contributed for a specified number of years shall be entitled to a guaranteed minimum pension, which will be determined by the Commission from time to time, under the Guidelines for Minimum Pension Guarantee (MPG).

As stipulated in Section 7(2) of the PRA 2014, this category of employees is entitled to withdraw not more than 25% of their RSA balances as at the time of retirement, provided they have been out of job for four months and have not secured another employment.

Monthly pension and lump sum may differ due to the following reasons:

  • Their grades, ranks, and salary steps may differ as at June 2004;
  • The magnitude of their contributions to RSA may vary during their pension accumulation phases;
  • Their respective PFAs may operate different strategies for investment of pension funds and generate different investment incomes; and
  • They may, at retirement, withdraw different amounts as lump sum, giving higher monthly pension to the one who withdrew a lower amount as lump sum due to a higher RSA balance after the lump sum withdrawal.

The consolidated benefits of a deceased employee include the proceeds of his/her accumulated contributions plus any income that accrued from investing the contributions, benefits from the life insurance policy, and accrued pension benefits.

Upon the death of an employee, the employer/Next of Kin (NoK) or representative of the deceased shall notify the PFA, who in turn shall inform the Commission with supporting documents. The deceased’s consolidated benefits are thereafter paid in bulk to the Executors of his estate or to any person appointed by the Probate Registry as the Administrator of his estate, to enable them to apply the same in favour of his beneficiaries. The employer should also process the proceeds of the life insurance policy and ensure payment by the insurance company to the beneficiary.

For a deceased person who did not open an RSA before his death, the NoK should open a Death Benefit Account (DBA) with any PFA of his/her choice through which the deceased’s entitlements and proceeds of the Life Insurance Policy would be paid.

Section 9 of the PRA 2014 stipulates that where a missing employee is not found within a period of one year from the date he was declared missing, and a Board of Inquiry set up by the Commission concludes that it is reasonable to presume that the employee is dead, the consolidated benefits of such missing employee would be paid by the PFA in bulk to the Executors or the Administrator of the Estate of the deceased person in accordance with Section 8 of the PRA 2014.

Section 4(5) of the PRA 2014 makes it mandatory for every employer to maintain a life insurance policy in favour of its employees for at least three times the annual total emolument of the employees. The employer is still obligated to pay the equivalent amount of the Group Life Insurance to the deceased’s beneficiaries in the event that it does not have a current policy with an insurance company.

The premium for the Group Life Insurance Policy is to be paid by the employer. The employee does not bear any cost to this effect.

No. Employees are covered for the period in which they are in active service of the employer. Hence, the policy does not cover the employee after disengagement/retirement from the service of the employer.

The Federal Government provides Group Life Insurance cover for her employees through the coordination of the Office of the Head of Service of the Federation (OHOSF).

Yes. The guideline issued by the Commission and NAICOM provides that any employer that has an existing policy whose terms are better than three times the Annual Total Emolument (ATE) should maintain such policy. Therefore, the employer may provide life insurance cover over and above the minimum required.

It is possible for a retiree to change to Life Annuity after collecting his retirement benefits through Programmed Withdrawal for some time. At that time, the remaining balance in the RSA will be utilized as a premium to purchase the Life Annuity from an insurance company, which will be paying him monthly pension/annuity for life.

At the moment, this is not allowed. Once a retiree has chosen to collect his benefits by annuity, he is not allowed to change back to Programmed Withdrawal. The retiree can only change his annuity contract from one insurance company to another.

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