At Citizens Pensions, safeguarding your personal information is fundamental to our values and operations. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with us through any of our digital platforms, products, or services. It also explains your rights and how you can exercise them.
Purpose of this Policy
This Privacy Policy serves to inform you, our valued client, visitor or partner, about how Citizens Pensions (“we”, “our” or “the Company”) processes your personal data in line with applicable data protection laws and global best practices.
By using our website, mobile platforms or interacting with us in any way, you acknowledge and accept the practices described in this Policy.
What Information Do We Collect?
We collect both personal and technical information from you through various means.
Information You Provide Directly
This includes:
- Personal identification data such as your full name, email address, phone number, residential address, and employment details.
- Information submitted through forms (e.g., RSA registration), feedback surveys, job applications, newsletter subscriptions or customer service queries.
Information Collected Automatically
When you visit our website or digital channels, we may automatically collect:
- IP address, browser type, device information
- Date, time and duration of access
- Pages viewed and referring URLs
- Cookies and similar technologies (please refer to our [Cookies Policy] for more information)
This helps us enhance your experience and better tailor our services.
How We Use Your Information
We use your personal data for the following purposes:
- To provide you with pension-related services and respond to your enquiries or requests
- To manage your account and maintain accurate customer records
- To improve our products, platforms and user experience
- To send important updates, newsletters or marketing communications (with your consent)
- For recruitment and internal HR purposes
- To meet legal, regulatory and compliance obligations
- To conduct research, analysis or surveys that improve our service delivery
Lawful Basis for Processing
We only process your personal data when there is a valid legal basis to do so. These may include your consent, the performance of a contract, compliance with legal obligations or our legitimate interest in providing secure and efficient services.
Your Consent and Choices
By engaging with our digital platforms, you agree to the collection and processing of your personal data as outlined here. You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent will not affect the legality of data processed before such withdrawal.
Sharing Your Personal Data
We do not sell or lease your data to third parties.
However, in limited circumstances, we may share your information with:
- Regulatory bodies
- government agencies or law enforcement where legally required
- All third parties are required to adhere to strict confidentiality and data protection obligations.
Data Security and Storage
We employ robust technical and organisational measures to ensure your personal data is:
- Protected against unauthorised access, alteration, loss or destruction
- Stored securely with access limited to authorised personnel
- Encrypted where necessary, especially during transmission and storage
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. When data is no longer needed, it is securely deleted.
Your Rights as a Data Subject
As a data subject, you have the following rights:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that any incomplete or inaccurate information be corrected.
- Deletion: You may request the erasure of your personal data in certain circumstances.
- Restriction: You may ask us to restrict the processing of your data.
- Objection: You may object to specific uses of your data, including for marketing.
- Portability: You may request that we transfer your data to another organisation.
- Withdraw Consent: You may withdraw consent at any time, particularly for marketing or newsletter communications.
To exercise any of these rights, please reach out to our Data Protection Office via the contact details below.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in regulation, technology or our practices. When we make significant changes, we will post a prominent notice on our website. We encourage you to review this page regularly.
Contact Us
If you have any questions or concerns regarding this Policy, or you wish to exercise your data protection rights, please contact:
Citizens Pensions Limited
3rd Floor, The Beacon, Plot 15, Off Admiralty Way, Lekki Phase 1, Lagos.
Email: compliance@citizenspensions.com
Phone: 07080637545
Citizens Pensions is committed to protecting your privacy and upholding the highest standards of data governance, transparency and trust.
